Important information

PRIVATE PROPERTIES ABROAD                                   


HOUSE & GARDEN: The properties shown are all private residences,and should be accepted as such.  The team at PPA know the houses well; please talk to us about your requirements.

PHOTOGRAPHS: Are intended to give an overall impression. PPA is not liable for any items of furniture or chattels, which appear in the photographs, which may have been changed or removed from the property and any aspects of the environment which may have altered.

ACCESS:  In some cases access to the property does not allow for low-slung vehicles.

ACCOMMODATION: Floor plans shown are not to scale.  The number of beds shown may exceed the number of guests permitted in your booking to offer single occupancy.  No camping is allowed in the grounds. Some houses have guard dogs on the property.

AIR CONDITIONING: When offered  and on request only(surcharge may apply). PPA cannot compensate for mechanical failure affecting air conditioning.

Clients should remember that visiting DOGS or PETS are allowed only by special arrangement.

NO SMOKING: rule applies inside all houses.

WHEELCHAIR FRIENDLY ACCESS: please speak to us for more information

INTERNET, WI-FI & TELEVISION: If offered and available, the Owner cannot accept responsibility for any problems encountered in connecting to the internet or with television reception for reasons out of the Owner’s control.  The supply of relevant plugs and cables in order to connect, are the responsibility of the client alone.

Please note: the strength and speeds of internet signal can be significantly slower in areas outside major cities, especially if several people are using their devices to download material at the same time. Increasingly the advice we receive is that it may be necessary to monitor how many devices are logged on and appreciate there may be a limited download capacity.

FOOD ALLERGIES: All resident/local chefs/cooks cannot be responsible for any reaction to food allergies whilst staying at any Private Properties Abroad properties; it is the responsibility of the Client to ensure the food is prepared in accordance with their requirements.

WATER HAZARD: All water forms a hazard for unsupervised small children.  Swimming pools etc are not enclosed unless stated.  Water features, lakes and wells are found on many properties. Uneven levels and steps form a hazard.  Should an accident occur neither the property Owners nor PPA accept any responsibility. Young children must be closely supervised at all times.

POOL:  Dimensions are approximate.  Pools are only functional during summer months.  ** Pool heating, if functioning and available, is by request, at a supplement, to pay after departure. PPA cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, filtration systems, domestic equipment, for the failure of public utilities such as water, gas and electricity.  PPA cannot compensate for mechanical failure affecting swimming pool heating.  Chemicals in pools are carefully regulated, however certain climatic conditions, including heavy rainfall, thunderstorms, etc, can affect the chemical balance.  If this should occur please notify the Caretaker or PPA.  It can take 2-3 days to turn clear.  You will appreciate this is beyond our control and whilst we will do our utmost to ensure a speedy resolution, we cannot pay compensation for the effects of adverse conditions of swimming pools.  Pool liners and pool accessories, ie: spring board etc, must be treated with care, any damage will be charged.

POOL SECURITY: is the sole responsibility of the Client.  Pools in France are either alarm monitored, hard electric cover or enclosed with locked gates.  Please take advice on arrival as pool security is your own responsibility..

POOL COVERS: Whether electric or manual are the responsibility of the Client.  Children must not be allowed to activate or open pool covers.  Ensure all toys, etc, are removed from the pool at the end of the day, charges will apply if damage occurs to the pool system.

BEDS/COTS: Certain European beds can be smaller than UK beds; bed sizes are detailed in the house information.  Properties may contain a cot and highchair: if you require such items, please advise us at time of booking; it may be possible to obtain extra equipment although a charge may apply. NB European cots do not necessarily comply with British Safety Standards, having lower and wider bars.  It is always better to travel with your own travel cots.  Please travel with waterproof sheets for your children, if necessary.

MAID SERVICE: The staff housekeeping programme is set by the Owner, irrespective of minimum house party numbers. Cleaning hours are advised at the time of booking, supplementary hours maybe available by prior arrangement. Please note house staff work part time, may have other commitments, and do not work on local holidays – where neither refund nor substitute time will be forthcoming.

CLEANING ON DEPARTURE: Houses should be left in a tidy and clean state.  Extra charges will apply if excessive cleaning service is necessary.

ARRIVAL/DEPARTURE: In order to achieve the highest standard for arrival please note that, unless by negotiation or stated otherwise, arrivals should be timed after 16.00hrs and departure time should be by 10.00hrs.  Please inform us of your estimated time of arrival to facilitate the key hand-over.

SECURITY/VALUABLES: For insurance purposes all exterior doors, windows and shutters must be securely locked at all times  when away from the house or by the poolside/grounds. Burglar alarms should be used as instructed, safes used and proper care taken against theft and burglary. Neither PPA nor the property Owner will accept responsibility for any loss, damage or consequential losses due to theft or any other security related incident howsoever caused.

BOOKING FORM: Before we can consider your request, we require that you complete the booking form and sign to confirm that you agree to the booking conditions. If for whatever reason no signed booking form is received we reserve the right to treat payment of all or part of the money due in respect of a booking by PPA as confirmation that you agree to be bound by the booking conditions listed at back of 2021 PPA Brochure (though note that a booking is only accepted and becomes legally binding when PPA issue a confirmation receipt).

FINAL PAYMENT: The full balance is invoiced 10 weeks prior to letting, when final particulars will be sent to you. Sterling payment can be made either by single Sterling cheque or direct transfer. Euro payment to be made by direct bank transfer. Please contact PPA for up-to-date information. Local taxes may be applicable for the property (e.g. France: Taxe de Sejour – this is set and collected locally by the relevant Département & Commune and will be advised to you once confirmed by the property administrator.)

This information shall form part of the Booking Conditions.

This brochure is the Copyright of Private Properties Abroad.  Nothing may be reproduced without the written consent of Private Properties Abroad or otherwise disposed of by way of trade.

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